Shipping & Exchanges

Shipping and Return Policies

Most orders leave our warehouse within 24 hours and only take about 5-6 business days to reach their destination. If you need upgraded shipping please call.

We ship via UPS to orders within the Continental US.

Orders shipping to Alaska, Hawaii or Military Addresses may require additional shipping as these orders are shipped via US Postal Service. If your order requires extra shipping we will contact you by email to obtain authorization before processing your credit card.

We do ship to Canada via UPS Ground. Customer is responsible for any brokerage and customs fee’s upon arrival of product in Canada. To help keep costs down a broker fee of $10.00 has been established by UPS for our customers for all packages under $200.00 in value.

If you would like special shipping on your package please call our office during business hours or email us with your request for shipping quotes.

Most orders take about 5-7 working days to reach their destination.

Shipping Rates:

We calculate shipping based on the amount of items ordered. Below is a breakdown of shipping fees (via UPS ground) by total order cost

$1.00 – $19.99= $8.95
$20.00 – $39.99= $9.95
$40.00 – $59.99= $11.95
$60.00 – $79.99= $12.95
$80.00 – $99.99= $13.95
$100.00 – $119.99= $14.95
$120.00 – $139.99= $16.95
$140.00 – $159.99= $18.95
$160.00 – $179.99= $20.95
$180.00 – $199.99= $22.95
$200.00 – $249.99= $24.95
$250.00 – $299.99= $26.95
$300.00 – $399.99= $36.95
$400.00 – $499.99= $46.95
$500.00 – $599.99= $56.95

Orders over $600.00 we will give you a quote


HOW TO RETURN/EXCHANGE AN ITEM

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Refund and Exchange Policy Returned items may not be used, washed, worn, altered or damaged and must be suitable for resale. You can try items on but you may not use them or wear them.

Items must be returned within 14 days of receiving and in the original bag or packaging for an even exchange or refund. You may use a different exterior box to ship in if you prefer.

All items returned are subject to a 15% restocking fee. Merchandise will not be accepted back after 30 days. Custom, clearance or other excluded items may not be returned or exchanged.

Return Shipping Customers are responsible for getting the merchandise back to us and indicating the nature of the return. Exchanges will be subject to a $7.00 return shipping fee (one fee includes multiple items).

Heavy or larger items may be subject to additional shipping to be quoted at time of exchange.

If you have received an item that was damaged, defective or incorrect please call Monday – Friday during the hours of 9:15 am to 1:15 pm California time or email us. Please do not return the item without first contacting us. If merchandise is received damaged please save any boxes for possible inspection by UPS.

If you have any questions please call during regular office hours. All policies are subject to change without advanced notice.

Credits cannot be issued prior to receipt of merchandise.

UPS Address Correction Fee

Please be sure that you provide us with the correct address for shipping your merchandise. If an address correction is necessary in order to deliver your package UPS will assess an address correction fee of $5.00 to the delivery. You agree to pay this fee if you provide a wrong address or if you change the ship to address after your package is in transit. This charge will be billed separately to the credit card used for your purchase.

Refused or Returned Deliveries

As of January 2006 UPS now charges a shipping fee when a package must be returned to shipper. Orders that are refused by the customer or returned to our warehouse due to insufficient or incorrect addresses will be subject to return shipping costs. If any package cannot be delivered due to our error no additional shipping will apply.

By ordering, customers take full legal responsibility for all items ordered. This includes age, shipping and possession.

By ordering, customers take full legal responsibility for all items ordered. This includes age, shipping and possession.

Disclaimers

All weapons are sold for costume use and training purposes only. Expert supervision should be used when practicing for demonstration of forms, collection, or display. Some weapons may be illegal in your area; user must research and follow state and local laws. American Tigerstrike, Inc is not responsible for improper or illegal use or modification of its weapons. Weapons training requires: appropriate safe gear, including head, face, eye, and mouth protection and other guards and suitable for the particular weapon and techniques being practiced and a safe training environment set up to avoid injury to people or objects. To decrease chances of injury, user should respect weapon(s), inspect them before each use to insure they are in proper condition and not use them for sparring or contact. Weapons will not be sold to anyone under 18 years of age. American Tigerstrike, Inc recommends that instructors limit children and beginners to the use of foam rubber and foam-covered practice weapons and/or wooden blades.

Training equipment and accessories; users should: consult physicians before beginning an exercise program; train only under the supervision of a qualified instructor who insures that equipment is in good condition and responsibly monitors students and drills; and know and respect their own limitations.

By submitting this order, I agree that I am of legal age to use the items I am ordering, that it is legal in my state or local to order the items, and that I understand Martial Arts can be a dangerous sport and could result in injury. I further hold American Tigerstrike, Inc harmless from the use of any item I have purchased.